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    • Frequently Asked Questions (FAQ)

    Check most frequently asked questions here, if you still need help then please contact us at support@turaag.com

    • We are glad that you ask this.
    • 1. Select the product of your choice from our collection.
    • 2. Add the product to the cart, you can also add multiple products to the cart and also edit your cart according to your choices.
    • 3. Enter your information and address.
    • 4. Go through the multiple payment options and you are one step closer to receiving your products.
    • If you want to order from messenger then please provide the followings:
    • 1. Name
    • 2. Address with PIN code
    • 3. Mobile Number
    • 4. Email Address
    • 5. Product description/details/screenshot

    It usually takes us around 24 working hours to deliver your order within Dhaka City and outside Dhaka 3-5 working days (district HQ) and 5-7 working days (outside district HQ) for delivery. Delivery time may increase if your order is above 25 kgs inside Dhaka, 30 kgs in the areas near Dhaka and 30 kgs outside Dhaka

    Thank you for your query. Please enter the following information for delivery status: Order Number (e.g., #Dhk12345)/Invoice Number) We would like to inform you that this is not a live chat service, one of our members will be reaching out to you shortly if you have any further queries. Thank you for your patience.

    • * Turaag Active x CATS EYE - Gulshan, Dhaka, Address: Rupayan Golden Age (1st Floor), Gulshan Avenue, Dhaka
    • * Turaag Active x CATS EYE - Mirpur, Address: Mirpur Banijjo Bhabon Shopping Complex, Plot# 24, Section# 06-KA, Mirpur, Dhaka
    • * Turaag Active x CATS EYE - Jasimuddin Road, Uttara. Address: R.A.K. Tower (1st Floor), Jasimuddin Road, Uttara, Dhaka
    • * Turaag Active x CATS EYE - Shonargaon Janapad, Uttara, Address: North Tower, (3rd Floor), Shonargaon Janapad, Uttara
    • * Turaag Active x CATS EYE - New Elephant Road, Address: Minita Plaza (Ground Floor), 54 New Elephant Road, Dhaka
    • * Turaag Active x CATS EYE- Bashundhara City, Address: No 1-4, 12-14, Level-2, Block- D, Bashundhara City, Dhaka.
    • * Turaag Active x CATS EYE - Jamuna Future Park, Address: Shop No 019B, 020B, 021A, 021B, East Court, Jamuna Future Park, Dhaka
    • * Turaag Active x CATS EYE - Chattogram (GEC Circle), Address: GEC Circle, Sanmar Ocean City, (Ground Floor), Nasirabad, Chattogram
    • * Turaag Active x CATS EYE - Chattogram (Afmi Plaza), Address: Afmi Plaza, (Ground Floor), East Nasirabad, Chattogram
    • * Turaag Active x STARBASE - Mirpur DOHS, Address: Level-5, Cultural Center, Road#09, Mirpur DOHS, Mirpur, Dhaka
    • * Turaag Active x Unimart - Gulshan 1, Address: Gulshan-1, Dhaka
    • * Turaag Active x Unimart - Gulshan 2, Address: Gulshan Centre Point, House # 23-26, Road # 90-91, Gulshan-2, Dhaka
    • * Turaag Active x Unimart - WARI, Address: 19, Hatkhola Road, WARI, Dhaka
    • * Turaag Active x Unimart - Dhanmondi, Address: House No #80, Road #8/A, Dhanmondi, Dhaka
    • * Turaag Active x Unimart - Sylhet, Address: Ambarkhana Point, Ambarkhana, Sylhet
    • * Turaag Active x Ruslan Studio - Dhaka, Address: 20th Floor, Awaal Center, 34 Kemal Ataturk Avenue, Banani, Dhaka
    • We are glad that you ask this.
    • 1. Select the product of your choice from our collection.
    • 2. Add the product to the cart, you can also add multiple products to the cart and also edit your cart according to your choices.
    • 3. Enter your information and address.
    • 4. Go through the multiple payment options and you are one step closer to receiving your products.
    • In order to cancel please send a message to our chat box.Please provide the following details so that we can help you:
    • * Order Number (e.g., #Dhk12345)
    • * Reason for cancellation
    • Please provide us with the following information for placing your order:
    • * Name
    • * Address with PIN code
    • * Mobile number
    • * Email address
    • * Product screenshot
    • * Size and quantity
    • In order for you to exchange the product/s please provide the following information so that we can process your query:
    • * Order Number (e.g., #Dhk12345)/Invoice Number.
    • * Name
    • * Address with PIN code
    • * Mobile number
    • * Email address
    • * Product description/details/screenshot
    • * Product description/details/screenshot
    • In order to cancel please send a message to our chat box.Please provide the following details so that we can help you:
    • * Order Number (e.g., #Dhk12345)
    • * Reason for cancellation

    We are extremely sorry for the inconvenience. Please let us know what went wrong so that we can support you with a meaningful solution.