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We are committed to ensure your satisfaction with any merchandise you have ordered from Turaag.com. The delivery of your order is subject to availability of stock. You are expected to check and receive your product in front of the delivery man. If your product is damaged, defective, incorrect or has any mismatch in size or pricing issue at the time of delivery, please return it immediately to the delivery person.
If the size doesn't fit, you can exchange the size of the product bought from Turaag E-Commerce site within 7 days from the delivery date. We will not accept the exchange request if you request for exchange after 7 days from the delivery date.
In case of exchanges we will only accept, if the returned product(s) is/are unused, clean, and in their original state with the hang tag intact. In this case please contact our customer service regarding the replacement of the product/s.
You have to call our customer service at +8801404000777. (9.00am to 6.00 pm except Govt. holidays) to initiate the exchange.
An exchange can be done for once with the product(s) of the same and/or higher value subject to payment of the price difference
Please keep your invoice safe and intact as it is essential to give the same to the store while getting your product exchanged.