Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at firstname.lastname@example.org.
We are glad that you ask this.
- Select the product of your choice from our collection.
- Add the product to the cart, you can also add multiple products to the cart and also edit your cart according to your choices.
- Enter your information and address.
- Go through the multiple payment options and you are one step closer to receiving your products.
If you want to order from messenger then please provide the followings:
• Address with pin code
• Mobile number
• Email address
• Product description/details/screenshot
It usually takes us around 24 working hours to deliver your order within Dhaka City and outside Dhaka 3-5 working days (district HQ) and 5-7 working days (outside district HQ) for delivery. Delivery time may increase if your order is above 25 kgs inside Dhaka, 30 kgs in the areas near Dhaka and 30 kgs outside Dhaka
Thank you for your query. Please enter the following information for delivery status:
Order Number (e.g., #Dhk12345)/Invoice Number)
We would like to inform you that this is not a live chat service, one of our members will be reaching out to you shortly if you have any further queries. Thank you for your patience.
- CATS EYE - Gulshan, Address: Rupayan Golden Age (1st Floor), Gulshan Avenue, Dhaka.
- CATS EYE - Mirpur 10, Address: Plot #24, Section #06-KA, Shopping Complex, Mirpur, Dhaka.
- CATS EYE - Jasimuddin Road, Uttara. Address: R.A.K. Tower (1st Floor), Jasimuddin Road, Uttara, Dhaka.
- CATS EYE - Shonargaon Janapad, Uttara, Address: North Tower, (3rd Floor), Shonargaon Janapad, Uttara.
- CATS EYE - New Elephant Road, Address: Minita Plaza (Ground Floor), 54 New Elephant Road, Dhaka.
- CATS EYE- Bashundhara, Address: No 1-4, 12-14, Level-2, Block- A, Bashundhara City, Dhaka.
- CATS EYE - JFP, Address: Shop No 019B, 020B, 021A, 021B, East Court, Jamuna Future Park, Dhaka.
- CATS EYE - Chattogram, Address: GEC Circle, Sanmar Ocean City, (Ground Floor), Nasirabad, Chattogram
In order to cancel please send a message to our chat box.
Please provide the following details so that we can help you:
- Order Number (e.g., #Dhk12345)
- Reason for cancellation
We would like to inform you that this is not a live chat service, one of our members will be reaching out to you shortly if you have any further queries.
In order to change the contact number or delivery address please reach us in our chat box before the product is “shipped” and kindly update your new number or delivery address. If the order is not released from our end, we will be able to update the new delivery location.
Please provide us with the following information for placing your order:
- Address with pin code
- Mobile number
- Email address
- Product screenshot
- Size and quantity
In order for you to exchange the product/s please provide the following information so that we can process your query:
- Order Number (e.g., #Dhk12345)/Invoice Number
- Address with PIN code
- Mobile number
- Email address
- Product description/details/screenshot
- Reason for exchange
We are extremely sorry for the inconvenience. Please let us know what went wrong so that we can support you with a meaningful solution.